Privacy Policy

Last updated: 4 November 2026

This Privacy Policy explains how Peetermann Solutions OÜ (“we”, “us” or “our”) collects, uses, stores and protects your personal information when you visit our website or use our wellness advisory services.

We are committed to respecting your privacy and handling your personal information responsibly, in accordance with the General Data Protection Regulation (GDPR), applicable Estonian data protection law and, where applicable, the UK GDPR.

1. Who is responsible for your data?

The data controller responsible for your personal information is:

Peetermann Solutions OÜ
Registered in Estonia
Registry code: 12386513
Registered address: Sihi 175-2, Tallinn 10918, Estonia
Email: lpeetermann@gmail.com
Website: liispeetermann.com

2. What information we collect

Depending on the service you use, we may collect:

Personal and contact information

  • Name and email address

  • Contact details

  • Country of residence

Health and wellbeing information

When you book a personalised advisory consultation, we may ask you to provide information relevant to your individual assessment, including:

  • Health history and current symptoms

  • Medical conditions and diagnoses you choose to disclose

  • Medication and supplements

  • Allergies and food sensitivities

  • Dietary habits and digestion

  • Sleep, lifestyle, activity and stress-related information

  • Other information you choose to share that is relevant to your consultation

This information may constitute special-category health data under data protection law.

Booking and payment information

  • Appointment details

  • Service purchased and payment status

  • Relevant transaction and invoicing information

Payments are processed through an external payment provider. We do not intend to collect or store your full payment card details.

Website information

Our website may collect basic technical information, such as IP address, browser type and information collected through cookies or similar technologies. Any non-essential cookies or analytics tools will be described in our cookie settings or a separate cookie notice.

3. Why we use your information

We use your information to:

  • Respond to enquiries and manage bookings.

  • Deliver personalised wellness advisory consultations.

  • Review the information you provide and prepare individual recommendations.

  • Communicate with you about your service.

  • Process payments and issue invoices.

  • Maintain appropriate business and financial records.

  • Meet applicable legal and regulatory obligations.

  • Send occasional news or promotional emails if you have separately agreed to receive them.

We do not use your health information for unrelated marketing purposes.

4. Legal basis for processing

We process personal information under the following legal bases, as applicable:

Contractual necessity: To manage your booking, provide the service you have requested, communicate with you and administer payment.

Legal obligation: To maintain records and comply with applicable accounting, tax and other legal requirements.

Explicit consent: We process health information and other special-category data for your personalised assessment and recommendations only where you have provided explicit consent.

Consent for marketing: We send promotional emails only where you have separately agreed to receive them. You can unsubscribe at any time.

You may withdraw consent to health-data processing at any time. This will not affect processing that took place before withdrawal. If we can no longer use information necessary to provide your service, we may be unable to continue providing it.

5. How your information is stored and shared

We use selected third-party service providers to operate our business and deliver services:

  • Cliniko: Client records, health intake information and consultation notes.

  • Calendly: Appointment scheduling.

  • Zoom: Online consultations.

  • Payment provider: Payment processing and transaction administration.

  • Website hosting and email providers: Website operation and client communication.

These providers may process personal information on our behalf. We require appropriate contractual and security safeguards where they act as our data processors.

We do not sell your personal information or share your health information with third parties for their own marketing purposes.

We do not record consultations or use AI transcription. We do not make decisions about you solely through automated processing.

6. International data transfers

As an Estonia-based business serving clients internationally, some of the service providers we use may process information in countries outside the European Economic Area or the United Kingdom.

Where personal information is transferred internationally, we ensure that an appropriate legal transfer mechanism and safeguards are in place, as required by applicable data protection law.

Further information about relevant safeguards can be requested using the contact details in this policy.

7. How long we keep your information

We retain personal information only for as long as necessary for the purposes described in this policy.

  • Client health information and consultation records are retained for [insert retention period].

  • Booking and communication records are retained for as long as necessary to manage the service and related enquiries.

  • Financial and accounting records are retained for the period required by applicable law.

  • Marketing contact information is retained until you unsubscribe or withdraw your consent.

When information is no longer required, it is securely deleted or anonymised, unless we are legally required to retain it.

8. How we protect your information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to client records is restricted to people who need the information to provide and administer the service.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

9. Your data protection rights

Depending on the applicable law and circumstances, you have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your information.

  • Request restriction of processing.

  • Object to certain types of processing.

  • Request transfer of information you have provided to us, where the right to data portability applies.

  • Withdraw consent at any time where processing is based on consent.

  • Lodge a complaint with a data protection supervisory authority.

To exercise your rights, contact us at lpeetermann@gmail.com.

You can also contact:

Estonia: Estonian Data Protection Inspectorate
https://www.aki.ee/en

United Kingdom: Information Commissioner's Office (ICO)
https://ico.org.uk/make-a-complaint/

10. Cookies

Our website may use cookies and similar technologies to ensure its proper operation and, where applicable, to understand website usage.

You can manage non-essential cookies through the website's cookie settings. Further information is available in our [Cookie Policy].

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, data-processing practices or legal requirements.

The latest version will always be published on this page, with the date of the latest update shown at the top.

12. Contact

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Peetermann Solutions OÜ
Email: lpeetermann@gmail.com
Address: Sihi 175-2, Tallinn 10918, Estonia